About FNQ Travel

Terms and Conditions | Privacy Policy | Frequently Asked Questions

Australian Company Number:155 063 175
Australian Business Number: 58 155 063 175

FNQ Travel Cairns is a family owned and operated local business based in down town Cairns and the staff's knowledge of Cairns, the Great Barrier Reef, Port Douglas, the Daintree National Park, Cape York, the Cairns Highlands and outback, make them the ideal place to contact if you want to visit tropical Queensland. FNQ Travel Cairns specialise only in holidays and tours in our local Far North Queensland region. With staff who have experienced working at the Regional Tourist Information Centre, and used to all kinds of questions, the staff have the knowledge of the local area and that is what makes the difference! You will find that FNQ Travel Cairns makes planning and booking a holiday or tour in Cairns and far North Queensland very easy! Are you looking for something a little different? Maybe FNQ Travel Cairns can help you find and book what you are looking for.

Our experience and local knowledge along with our up-to-date website, will help you plan and book your ideal holiday. We provide bookings and advice to the general public and to travel agents the world over, because we only do Far North Queensland Holidays. Our service and after sales service, is what we are well known for.

If this is your first visit, please have a browse and if you would like to speak to someone live in person we have tried to make that easy as well by offering free calls for anyone with a phone or the internet.

» See Contact us

Terms and Conditions

Payment

Upon receipt of your booking request, you will be charged a booking deposit of between 10 - 25% of the ticket value. If full payment is required prior to your travel date, you will be advised by email. Upon completion of your booking, and receipt of payment, our reservations team will email you a Travel Voucher confirming your reservation.

If you prefer not to pay by credit card, you can pay by direct deposit or electronic funds transfer, and our bank account details are as follows:

Account Name: FNQ Travel Pty Ltd
BSB: 633000
Account Number: 144967015

Amendments to the date of travel

There is no charge to amend your booking date as long as the date you request is available, and as long as it is done with greater than 48 hours notice. In some instances especially for overnight tours and accommodation, you may need to give up to 30 days notice to amend the date and an administration fee may apply. We will do our best to minimise any administration fees and in some instances you may be able to use the administration fee as credit toward the same tour or hotel if you re-book within 12 months of the original booking.

Cancellation And Refunds

All cancellations are subject to the individual Operators cancellation policy at a minimum charge of twenty percent (20%). In the event that the operator cancels your tour we will endeavour to source an alternative tour; in the event this is not available, a full refund will be issued.

No-Show Policy

No refund is applicable.

Check in Procedure

You are required to present your Travel Voucher upon check-in. You are advised to ensure you allow adequate time to arrive at the pickup location or check in location to ensure you do not miss your tour or delay the departure time in any way. If you are planning to arrive and check in outside normal business hours to your hotel, you must check to find out the late check in procedure.

Website Information

While all efforts are made to ensure that the information contained within the website is correct, we cannot guarantee that the site is free from errors or omissions. We do not accept liability for any errors or omissions and reserve the right to change information at any time without notification. You must be at least 18 years of age to book online. All offers are subject to availability and the standard conditions of the supplier.

Privacy Policy

FNQ Travel Pty Ltd keeps your information secure! FNQ Travel Pty Ltd only uses your information for the purpose of making a booking or for answering your inquiry.

Inquiry Forms

After submitting an inquiry form, your basic contact information and proposed travel dates are used so our consultants are able to respond to your request.

Booking

At the time of payment for a booking, FNQ Travel Pty Ltd require personal, business and financial information, such as name, e-mail address, telephone number and credit card number. This information is necessary to process the order and to secure your booking. This information is secured by 128 bit encryption and we use Secure Socket Layer (SSL) technology to protect your online order.

Only our customer service staff have access to your information. We do not store or access credit card information from our Web server after your order is processed.

Cookies

FNQ Travel Pty Ltd's site uses "cookies." A cookie is an element of data that a Web site sends to your browser, which may then be stored on your computer. If you do not want cookies sent to your computer, you can set your browser to notify you when you receive a cookie. Then you decide whether or not to accept it.

Contact Information

If you would like to update or delete any of your contact information, please contact one of our local consultants. See Contact us.

Frequently Asked Questions

Are payments made to FNQ Travel Pty Ltd going to be safe?

You can feel secure in that you are dealing with a licensed travel agency and registered Australian company with the latest in online payment security technology. You can pay by cheque (if there is enough time) or direct deposit if you don't wish to pay by credit card.

What is our service?

Apart from making your arrangements to get to Cairns, we make bookings for all the accommodation, tours and packages you see listed on our website plus others that may not be on our web site. In other words, we look after your post arrival arrangements. We try to match people with the right tours and accommodation to help them have the best value for money holiday in far north Queensland. We don't book flights but can point you in the right direction for where to book them if requested. We can also organise travel insurance, and car or campervan hire to fit in with your schedule. Our service and advice is provided free to you with no booking fees and we do not charge credit card fees like some other web sites do.

How are we paid?

We are paid when we make bookings with the various hotel, tour, car and campervan hire and travel insurance providers on our web site. Our friendly local information and advice comes to you free of charge and because we are only paid when we make bookings, we rely your bookings to continue to exist. We earn our living by making sure travellers have good holidays and rely on repeat and referral business. We ask that if you are happy with the service you receive from us, that you do make your bookings with us.

What if the hotel or tour that I have selected is not available?

We will notify you by email or phone if your chosen accommodation or tour is not available. We will do our best to suggest alternative options or dates but you are under no obligation if your original booking item is not available.

When is peak season?

June – October is the peak holiday season in Far North Queensland. It is highly recommend to book accommodation well in advance to avoid disappointment.

When is the best time of year to visit?

The best time of year to visit depends upon what type of holiday you are planning. In the tropics there is typically only two variations - the wet season or the dry season. The rain in the wet season for the most part falls in the later afternoon to overnight and the wet season generally extends from December to April. Weather patterns are unpredictable though because Cairns had it's driest winter since records began in April 2008. December to March is generally a good time to visit the Great Barrier Reef and the water temperature is nice and warm and because the rain quite often doesn't fall during the day, most of the day tours are not affected by it. The weather is humid during the day but many people are aware of this and take in plenty of cold drinks, swims and relax - exactly what one should be doing on holidays!

The dry season still has rain but just less of it. The dry season tends to be from May to November but again, you can‘t always rely on forecasts and averages. Many people from the southern half of Australia come to Cairns between May to November because it is still around 27 degrees on average during the day. Many people also take holidays to Cairns at that time of year too because it is the only time of year you can take an overland 4WD tour to Cape York.

What is the story with jelly fish / marine stingers?

Marine stingers, particularly the Box Jellyfish, and irukandji, inhabit the tropical waters around Cairns and far north Queensland during the warmer months from November to May. They're non-aggressive, but if you bump against them, they will release their toxic cells in defence.

Many of the beaches around Cairns have special floating 'stinger net' enclosures, giving you a safe place to swim. Use them! Snorkelling and diving at the Great Barrier Reef is 99.9% safe from stingers all year round, but most reef tour operators still offer stinger suits to their passengers all year round, as a “duty of care” to guard against the small risk of encountering a stinger at the reef. It is up to you if you want to use a stinger suit while at the Great Barrier Reef but most locals never do.

Can I specify my room preferences?

The hotel staff will do their best to accommodate special requests, but we cannot guarantee that your requests will be granted unless we are specifically told by the hotel manager we can guarantee it.

Can I change my reservation?

As long as you give us enough notice and depending on the availability, there will be no problems for us to change your reservation. If there is a price increase between your old and new reservation request, we will give you that information prior to changing your reservation. If you have booked something at a sale price it may not be available on different dates or if you re-book outside of the sale period - the sale item you've purchased may be non-refundable, so please be aware of this when making a booking.

What if I need to cancel my reservation?

As long as you give enough notice there should be no problems with cancelling your booking however the exact amount of any cancellation fee will depend on the specific tour or accommodation. We will do our best to minimise any cancellation fees and in some instances you may be able to use the cancellation fee as credit toward the same tour or hotel if you re-book within 12 months of the original booking.

What is the currency?

All quotes and rates on our websites are in AUD $

Are the room rates on your site per person or per room per night?

The quoted room rate is per room per night. The rate will reflect the number of persons you entered on your enquiry form.

What age do the children's rates apply to?

The children's rates generally apply between the ages of 4-14 yrs; however in some instances children's rates may start from 2yrs up to 17yrs. Please check in the pricing area of each tour or hotel description to clarify.

Am I eligible for the family rate?

Families of 2 adults and 2 children between the ages of 4 –14 yrs are eligible for the family rate only. If there are more than 2 children in one family between the ages of 4 –14 years then an extra child rate must be added to the overall family rate to get the total price.

+ Return to the top of the page